Drive SaaS NPS From Within Your Product

From complex customer surveys, NPS and simple pulse feedbacks - you can configure all to appear within your product. You no longer need to force your customers to go outside your ecosystem to provide feedback.

Initiate Customer Surveys On Triggers

Configure trigger driven feedbcak loops to drive sentiment around new feature, first time usage etc. Drive customer usage behaviors across the different phases - from onboarding to advocacy.

Comprehensive Customer Sentiment

Easy configurations allow you to customize all aspects of the feedback process per your brand and design guidelines.

The feedback process itself is an important touchpoint in tha overall customer experience. Ask the relevant feedback at the right time to the right people.

SEAMLESS INTEGRATIONS

Connect your apps to get the highest quality health scores.

Seamlessly Integrate your apps into your team's workflows with SmartKapture.

Check Out Other Related Features

PLAYBOOKS
(SUCCESS PLAYS)

Deliver consistent customer experiences and repeatable success with step-by-step prescriptive best practices.

AUGMENTED
INTELLIGENCE

Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.

360 VIEW OF
CUSTOMER

Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.

CUSTOMER
SEGMENTATION

Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!

CUSTOMER
CAMPAIGNS

Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.

PRODUCT ADOPTION

Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.

CUSTOMER
HEALTH DASHBOARD

Make this relevant for you.
Easy configuration across
parameters and phases.

CUSTOMER SUCCESS
AUTOMATION

Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.

CUSTOMER SUCCESS
OPERATIONS

Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.

EARLY WARNING
SYSTEM

Stakeholder change, usage drop, contract expiration, milestones missed are all early indicators. Create flexible and complex alert rules.

CUSTOMER
TOUCHPOINTS

Save time and effort while managing, analyzing, and optimizing your customer interactions with touchpoint management.

Faster onboarding.
Less churn.

Find out how.

Book a 30 minute demo with one of our customer success experts today.

Join our community of successfull customers.

Resources & Insights

NEW MICRO-PODCAST!

Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.